Evolve voice services to unified communications

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Voice evolution white paper
Evolving voice services to enable Unified Communications: How to put the right pieces in place

Moving your business towards truly unified communications
Creating a UC strategy that drives performance

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In today's global business environment, your organization must evolve its use of voice applications in order to compete effectively. Customers and employees alike are demanding instant access to people and information – and in the channels of their choice.

This places increasing pressure on organizations to evolve their infrastructure, and to deliver a single unified interface for communications needs.

New tools that facilitate interaction and collaboration will grow your business with streamlined processes, faster innovation and increased customer satisfaction.

Plan your evolution to unified communications

The implementation of a unified communications (UC) system requires a comprehensive, well-structured strategy that considers your organization's requirements, infrastructure and goals – all while minimizing service disruption and cost, and maximizing return on investment.

The voice evolution approach from Bell leverages the best of your existing resources while laying down an evolution path. Our approach helps you:

Develop a clear path from the current communications infrastructure to a desired end state
Establish the phases and desired timing needed to enable the transformation
Create a strategy and roadmap that encompasses:
- An understanding of current technology infrastructure, capabilities and investment
- A goal with key objectives
- Alignment of respective business owners
- Identification of next steps and strategies
- Examination of ongoing infrastructure management
- Integration of existing infrastructure into the plans
Execute pilot implementations to encourage early adoption and acceptance
Select appropriate suppliers and technology
Implement and manage to ensure optimal performance and reliability

Understand the returns

The greatest benefits of moving to a UC platform are not always well understood. The productivity and collaboration enhancements of UC make organizations more agile and efficient – outweighing hard cost savings.

Top benefits include:

Speeding innovation and time-to-market with faster, more effective decision-making
Increasing employee satisfaction by augmenting information availability
Bridging the gap between distributed and mobile employees
Improving customer retention and loyalty through better access to customer-centric information and reduced latency
Increasing customer satisfaction by providing an array of communication channels
Differentiating from competitors in a product-parity situation

Learn more about evolving to UC in this white paper. Then contact your Bell representative to see how unified communications can work within your organization.