Better manage my voice communications equipment

Featured resources

Voice communications assessment tool
Understand how to evolve your voice communications system to meet your needs

Voice evolution white paper
Evolving voice services to enable unified communications: how to put the right pieces in place

Evolving your network into a strategic asset – a roadmap
White paper

SIP trunks: empowering your network
White paper

Many organizations struggle with developing effective strategies for implementing and managing voice communications equipment.

Voice communications remain integral to how organizations function, but they have to evolve to meet users' changing expectations of how they are integrated with other technologies.

Organizations must plan thoroughly and execute carefully using a well-developed roadmap that takes into consideration whether their voice services infrastructure would be best managed in-house or by a managed services vendor.

Solving business challenges with a managed solution

Managing VoIP services effectively requires tools, resources and expertise that may not be available in-house.

Implementing a managed solution from a reputable vendor can take away much of the complexity that comes from managing all elements on your own. Outsourced and managed solutions can also alleviate business challenges such as:

Ensuring you have the skilled resources to manage your infrastructure – Avoid the need to find, hire, train and retain experienced personnel.
Dealing with limited capital budgets – Avoid the high costs associated with staying up to date on VoIP systems and technology.
High operating and maintenance costs – Ensure affordable and predictable equipment and personnel-related costs, and reduce expenses that can arise from unexpected incidents and complex problems.
Ensuring quality customer service – Ensure high system performance and a seamless integration of new technologies to provide the highest quality of service to end users.

Managed voice services from Bell cover all aspects of system care, including:

Multi-vendor maintenance and support – Allows you to benefit from a single point of contact with certified experts to address your support needs. Multiple service packages are available to meet your changing business requirements.
Configuration – Includes regular device and application configuration backups to ensure recovery capabilities.
Incident management and problem resolution – Includes incident detection, isolation, workflow management, and advanced investigation and correction of recurring incidents.
Patch and version management – Ensures that applications and operating systems stay current.
Surveillance – Monitors devices, interfaces and applications for failures, threshold violations, service degradation, call processing status and more.